Loyalty Program

(Applicable to services performed in Kansas City, Missouri and surrounding areas)

1. Weather Delays

In the event of severe or unsafe weather conditions, appointments may be rescheduled at the discretion of Primal Blue LLC. Clients will be notified in advance, and a new appointment time will be arranged as soon as reasonably possible. Weather-related rescheduling does not constitute a cancellation and will not result in any penalty.

2. Access and Service Area Requirements

Clients are responsible for providing safe and legal access to the vehicle, including adequate space for detailing work to be performed. Permission from property management or the vehicle owner must be secured prior to service.
If conditions are unsafe, unsanitary, or violate property restrictions, the appointment may be rescheduled or canceled at the discretion of the technician.

3. Additional Charges

Vehicles exhibiting excessive dirt buildup, pet hair, stains, bio-hazards, or neglected conditions may incur additional cleaning fees. All additional charges will be disclosed and agreed upon before work begins.

4. Biohazard Policy

For the safety of staff, vehicles containing hazardous materials such as mold, blood, vomit, urine, feces, needles, or other bodily fluids may be subject to an additional hazardous cleaning fee or be declined entirely at the technician’s discretion.

5. Vehicle Condition Disclosure

The client must disclose all known interior or exterior defects, damage, or mechanical issues prior to service. Primal Blue LLC is not responsible for pre-existing damage, worn materials, electrical issues, or mechanical malfunctions discovered or aggravated during or after services.

6. Personal Belongings

Clients are asked to remove all personal items and valuables from the vehicle before service begins. Primal Blue LLC shall not be held liable for the loss or damage of personal property left inside the vehicle.

7. Time Estimates

Service times provided at the time of booking are estimates only. Actual duration may vary depending on the vehicle’s size, condition, and chosen service level. Arrival times are subject to a 30–90 minute window to allow for travel and unforeseen delays.

8. Payment Terms

Full payment is due immediately upon completion of services.
Accepted payment methods include cash, major credit or debit cards, and approved electronic transfers.
Failure to render payment at the time of service may result in a 10% late fee per week until the balance is paid in full.

9. Cancellation and Rescheduling

• More than 24 hours’ notice: Full refund or transfer of deposit.

• 12–24 hours’ notice: Deposit is non-refundable but may be applied to a future appointment.

• Less than 12 hours’ notice or no-show: Deposit is forfeited, and a new deposit will be required to rebook.

Primal Blue LLC reserves the right to reschedule any appointment due to equipment failure, weather conditions, or unforeseen circumstances.

10. Stain and Odor Limitations

While every effort will be made to remove stains and odors, complete removal cannot be guaranteed in all cases. Some materials and types of damage may be permanent, and results will vary depending on the severity and nature of the issue.

11. Liability Limitation

Primal Blue LLC’s liability for any claim shall be limited to the total cost of the service performed. The company shall not be held responsible for:

• Pre-existing damage to paint, upholstery, or materials

• Electrical or mechanical malfunctions during or after cleaning

• Fading, peeling, or deterioration caused by prior paint or clear coat failure

12. Satisfaction Guarantee

In the event of a service quality concern, clients must notify Primal Blue LLC within 24 hours of completion and provide photographic evidence. Verified workmanship issues will be corrected at no additional cost.

13. Right to Refuse or Terminate Service

Primal Blue LLC reserves the right to refuse or discontinue service at any time if the working environment is deemed unsafe, unsanitary, or violates any portion of these terms and conditions.

Acknowledgment

By booking an appointment, the client acknowledges that they have read, understood, and agreed to the terms outlined above.

Primal Blue LLC
Email: Nicholaus@primalbluedetail.com
Phone: ‪(816) 301‑6984‬
Location: Kansas City, Missouri